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Managing an Airbnb can be rewarding, but it can also feel like a second job. Between guest enquiries, cleaning coordination, maintenance issues, pricing updates, and late-night messages, there is always something demanding your attention.
That’s where we come in.
At 001 Property Services, we provide complete Airbnb management for Melbourne property owners. We handle the day-to-day operations so you can enjoy the benefits of short-term accommodation without the workload that comes with it.
Our approach is simple: look after the property, look after the guest, and the results will follow.
Everyone is different, which is why we offer a wide range of Airbnb services to suit your needs and help take away some of the tasks you may not want to do. Whether you’re looking for full Airbnb management or support with specific tasks, we’ll tailor a solution that works for you.
Whether you’re a first time host or an experienced investor, our goal is simple: deliver exceptional guest experiences, protect your asset, and make Airbnb hosting as effortless as possible for property owners. Checkout our list of services that we can offer.
Fast and professional communication is one of the biggest factors in creating a great guest experience. From the moment a guest makes an enquiry to the day they check out, we manage all communication on your behalf.
Prompt responses help increase booking conversions, improve guest satisfaction, and reduce the stress of managing enquiries yourself. Whether guests have questions before booking, need assistance during their stay, or require support after checkout, we're available to help.
What's included:
✅ Responding to guest enquiries
✅ Booking management
✅ Guest screening
✅ Guest support during their stay
✅ Check-in and Checkout coordination
✅ Review management
A successful Airbnb listing is never static. We continuously review and refine your listing to improve performance, increase bookings, and enhance guest appeal over time.
This includes updating photos, improving descriptions, refreshing presentation, and making strategic adjustments based on guest feedback and booking trends. We also ensure the property itself is kept visually appealing by replacing worn items, updating décor where needed, and maintaining a high standard of presentation.
We actively monitor how your listing performs and make ongoing improvements to keep it competitive in the market.
What's Included:
✅ Ongoing listing performance review
✅ Photo updates and refreshes when needed
✅ Listing description improvements
✅ Airbnb platform optimisation
✅ Guest feedback improvements
✅ Décor and presentation updates
✅ Replacement of worn or outdated items
We take a proactive approach to protecting your property. We do also do regular inspections on top of the cleaners inspection to help us identify issues early, while ongoing maintenance ensures everything stays in good working order for guests and long term property health.
For most common issues, we have a trusted handyman available to handle quick fixes and minor maintenance free. When specialist trades are required, we coordinate everything on your behalf and keep you informed throughout the process.
This approach ensures problems are resolved quickly, communication stays simple, and your property remains in excellent condition.
What's Included:
✅ Routine property inspections,
✅ Condition and presentation checks
✅ Minor maintenance and repairs included
✅ Issue identification and reporting
✅ Emergency response coordination
✅ Specialist trade coordination when required
✅ Ongoing maintenance tracking
A clean property is one of the most important factors in achieving positive guest reviews. Our turnover cleaning service ensures every guest arrives to a property that is fresh, spotless, and ready for their stay.
Beyond cleaning, our in-house cleaners will also take the opportunity to inspect the property, identify maintenance concerns, and ensure presentation standards remain consistently high. We understand that guests notice the little things, and attention to detail can make the difference between a good review and a great one.
What's Included:
✅ Full property cleaning
✅ Bathroom sanitisation
✅ Kitchen cleaning
✅ Vacuuming and mopping
✅ Presentation checks
✅ Bed making
✅ Fresh linen and towel replacement
✅ Amenities restocking
✅ Property reporting
We provide a complete linen solution so owners don’t need to worry about purchasing, washing, or storing linen. Our linen are hotel quality which are professionally laundered and maintained.
Our system is designed to keep every stay at a consistent high standard, while removing the operational hassle from owners entirely.
What's Included:
✅ Hotel quality linen supply
✅ Linen professionally laundered
✅ Fresh sheet and towel replacement for every stay
✅ Linen rental
✅ Quality control and condition checks
✅ Ongoing linen inventory management
We actively manage pricing to ensure your property performs at its highest potential throughout the year. Rates are adjusted based on demand, seasonality, local events, and market conditions.
This ensures your property remains competitive while maximising occupancy and revenue, without the owner needing to monitor pricing manually.
What's Included:
✅ Ongoing rate adjustments
✅ Seasonal pricing strategy
✅ Local event pricing optimisation
✅ Occupancy-based adjustments
✅ Market monitoring
✅ Revenue optimisation strategy
We provide clear, easy to understand monthly reports so you can track performance without needing to dig through platforms or data.
Transparency is key. You’ll always know how your property is performing and what we are doing to improve it.
What's Included:
✅ Monthly performance summary
✅ Booking revenue and expense report
✅ Key insights and recommendations
✅ Market evaluation
Not every issue can be solved over the phone. When guests require in-person assistance, our team can attend the property to provide support and help resolve issues quickly. This is our main reason for operating in a certain area only
Whether it's a lockout, missing item, property access issue, or another unexpected situation, having local support available helps minimise disruptions and keeps the guest experience on track.
Our goal is simple: resolve problems quickly, protect your reviews, and give owners confidence that someone is available when needed.
What's Included:
✅ Guest lockout assistance
✅ Property attendance when required
✅ Guest issue resolution
✅ Emergency guest assistance
✅ maintenance issues coordination
✅ Local support during guest stays
Why let your property sit empty while it’s on the market?
Our Airbnb & Sales Campaign service allows owners to generate income while their property is being marketed for sale. We professionally manage the Airbnb, coordinate with your selling agent, and ensure the property remains fully furnished, well-presented, and inspection-ready throughout the campaign.
In addition to creating an income stream, a fully furnished and actively maintained property often presents better than a vacant one. Regular cleaning, ongoing upkeep, and thoughtful presentation help ensure the home remains inviting for both guests and prospective buyers throughout the sales process.
The result is simple: a property that continues working for you while you search for the right buyer.
Get in touch and we’ll give you a real estimate – what your property could earn on Airbnb when its managed by us.
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